General conditions:
- The passenger/costumer must verify the data declared and printed in the electronic ticket.
- The passenger/costumer is required to carry his identity documents up to date during the trip.
- The company will inform in a timely manner in case of any delay or change in the scheduled trip, detailing the reasons for the delay and a approximate time of waiting.
- The company has no liability for any losses or damages that may be caused by the delay of departure or arrival of the bus.
- The company has no liability for any losses or damage that may be caused to the passenger or his baggage in the case of a delay or changes in the schedule or route due to fortuities and/or force majeure that would alter the departure or continuity of the service.
- In case of minors who do not travel with their parents, the respective minor travelling authorization must be presented.
The company has a right to prohibit board of any passenger if, any time, a situation where the passenger poses a threat to the establishment, vehicle, staff and/or other passengers. This also includes any disturbance to the tranquility of other passengers and general enjoyment of the service. This also includes any other similar motives, and specially:
- If the passenger is under the effects of alcohol, drugs or other narcotics.
- If the passenger takes weapons, ammunitions, explosives or any appliance that represents a danger to any other person.
- If the passenger takes belongings, pets or acts in a such way that might cause inconvenience to other passengers.
Cancellation policy:
- Once booked all passes incur a minimum cancellation of 20% of the ticket price.
- Within 48 hours of departure: 50% of the ticket price.
- Within 24 hours of departure: 100% of the ticket price.